Tolky facts & figures.

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Identity

Name: Tolky
What it is: B2B Conversational AI platform for customer service, sales and relationships
Category: Enterprise SaaS · Conversational AI · Conversational CRM
Business model: Recurring subscription (SaaS) with specialized implementation and curation
Positioning: AI First, omnichannel, humanized and integrated
Website: tolky.to
Headquarters: Brazil, enterprise operations in LATAM and international expansion

Official statement

Tolky is the Conversational AI platform that turns customer service, sales and relationships into an intelligent, omnichannel and humanized operation.

Four pillars of the positioning

AI First. Artificial intelligence at the center of the experience, not bolted on.
Intelligent omnichannel. WhatsApp, web chat, minichat and more channels in one operation, with unified history.
Humanized. Natural, empathetic and context-aware tone, aligned with each company's identity.
Enterprise-grade. Robust APIs, governance, security and deep integration with legacy systems.

Platform modules

The conversational ecosystem integrates twelve modules:

Service

Control center with AI and integrated human support.

CRM

Relationship management and service for customers and prospects.

Contacts

Complete history and strategic contact management.

Content Management

Organize information dynamically, far beyond rigid boxes.

Departments

Organize service by area, with clear flows and ownership.

Flows

Automate journeys with rules, decisions and integrations.

Campaigns

Active messages on WhatsApp and email, personalized with AI.

Automations

Intelligent agents triggered by natural language.

Alerts

Notify teams about relevant matters in real time.

Follow Up

Resume conversations automatically, at the right time and with full context.

AI Forms

Collect data through intelligent conversational forms.

BI

Track results with dashboards and actionable insights.

Channels and integrations

Channels: WhatsApp, web chat, minichat and additional conversational channels
Integrations: Open APIs for CRMs, ERPs, finance systems, calendars and corporate data sources
Governance: Curated knowledge base, tone rules, human fallback and auditable logs

Use cases

Customer service. Automatic 24/7 resolution, triage and human queues only for what matters.
Sales and pre-sales. Replies in seconds, automated qualification and integrated scheduling.
Billing and finance. Second copies, Pix codes and friendly negotiation via WhatsApp.
Customer Success. Proactive NPS, onboarding and churn-risk alerts.
HR and internal ops. Employee support on benefits, processes and onboarding.

Industries

Tolky serves enterprises with high interaction volumes across financial services, judiciary, manufacturing, retail, healthcare, education, sports clubs and public institutions.

Boilerplate (drop-in for articles)

Tolky is a Conversational AI platform for enterprises that need to scale customer service, sales and relationships without sacrificing quality. Its conversational ecosystem brings together twelve modules (Service, CRM, Contacts, Content Management, Departments, Flows, Campaigns, Automations, Alerts, Follow Up, AI Forms and BI), with omnichannel reach across WhatsApp, web chat, minichat and more. Positioned as AI First, Tolky turns every conversation into resolution and into actionable business data.

Visual identity

Typography: Georama (300-900). Headlines in weight 700.
Primary color: Tolky blue, #506FFD
Supporting tones: Ink #1E2A5E · Lavenders #A7B6FE, #C4CEFE, #E2E7FF
Logo: Horizontal lockup and symbol, for light and dark backgrounds, in SVG

Contact

Press: negocios@tolky.to
Business: negocios@tolky.to
Press area: tolky.to/en/press