Everything your newsroom needs to cover Tolky's new platform.

A reference document for journalists: what Tolky is, what changes with the new platform, modules, positioning, use cases, boilerplate and contacts for interview requests.

B2B Conversational AI AI First WhatsApp, voice and web Ecosystem · 12 modules

What Tolky is

Tolky is a Conversational AI platform for enterprises. Its conversational ecosystem brings twelve integrated modules together, from Service to BI, so high-volume organizations can serve, sell and engage at scale, with intelligent omnichannel across WhatsApp, web chat, minichat and more.

It is AI First: artificial intelligence sits at the center of the experience, not bolted onto a legacy helpdesk. The conversation becomes the primary interface between people, companies and internal systems.

Tolky exists to humanize scale: grow customer operations without treating people like numbers.

What changes in the new platform

Tolky's new platform consolidates five years of operations with high-volume enterprise customers into a unified, AI-led architecture:

AI-first architecture. Conversational resolution at the center; numeric menus and forms become the exception.
Intelligent omnichannel. WhatsApp, web chat, minichat and more channels in one operation, with unified history.
Measurable operations. BI, Follow Up, AI Forms and a native CRM turn customer interactions into actionable business data.
Context-aware handoff. Human agents pick up conversations already triaged, with history, intent and CRM data in plain sight.
Enterprise-ready. Robust APIs to integrate ERPs, finance systems and existing corporate data sources.

Platform modules

Tolky's conversational ecosystem integrates twelve modules in one operation. Intelligent omnichannel connects WhatsApp, web chat, minichat and more with shared context:

Service

Control center with AI and integrated human support.

CRM

Relationship management and service for customers and prospects.

Contacts

Complete history and strategic contact management.

Content Management

Organize information dynamically, far beyond rigid boxes.

Departments

Organize service by area, with clear flows and ownership.

Flows

Automate journeys with rules, decisions and integrations.

Campaigns

Active messages on WhatsApp and email, personalized with AI.

Automations

Intelligent agents triggered by natural language.

Alerts

Notify teams about relevant matters in real time.

Follow Up

Resume conversations automatically, at the right time and with full context.

AI Forms

Collect data through intelligent conversational forms.

BI

Track results with dashboards and actionable insights.

Positioning and tone

Official statement: Tolky is the Conversational AI platform that turns customer service, sales and relationships into an intelligent, omnichannel and humanized operation.

AI CRM for the conversational era. The relationship between businesses and customers has become conversational.

Tolky is the infrastructure that brings service, management and intelligence into one living ecosystem.

Four pillars: AI First, real omnichannel, humanization and enterprise-grade operations. Tolky is not a chatbot: it is a B2B Conversational AI platform.

Use cases by area

Customer service. Automatic 24/7 resolution, smart triage and human queues only for what matters.
Sales and pre-sales. Reply in seconds, automated qualification, scheduling integrated with sales calendars.
Marketing. Campaigns that become smart conversations, base activation and personalization at scale.
Billing and finance. Reminders, second copies, Pix codes and friendly negotiation right in WhatsApp.
Customer Success. NPS, proactive onboarding and churn-risk alerts based on real conversations.
HR and internal ops. Support for employees on benefits, processes and onboarding.

Quick facts

Name: Tolky
Category: Conversational AI platform for enterprises (B2B SaaS)
Positioning: AI First, omnichannel, humanized and integrated
Channels: WhatsApp, web chat, minichat and additional conversational channels
Modules: Service, CRM, Contacts, Content Management, Departments, Flows, Campaigns, Automations, Alerts, Follow Up, AI Forms, BI
Headquarters: Brazil, enterprise operations in LATAM and international expansion
Website: tolky.to

Boilerplate (drop-in for articles)

About Tolky

Tolky is a Conversational AI platform for enterprises that need to scale customer service, sales and relationships without sacrificing quality. Its conversational ecosystem brings together twelve modules (Service, CRM, Contacts, Content Management, Departments, Flows, Campaigns, Automations, Alerts, Follow Up, AI Forms and BI), with omnichannel reach across WhatsApp, web chat, minichat and more. Positioned as AI First, Tolky turns every conversation into resolution and into actionable business data.

Logos and assets

Horizontal logo. SVG for light and dark backgrounds, available in the press area.
Tolky symbol. Standalone glyph for small uses and favicons.
Primary color. #506FFD (Tolky blue). Ink: #1E2A5E. Lavenders: #A7B6FE, #E2E7FF.
Typography. Georama (300-900). Headlines in weight 700.

Visit the press area to download →

Press contact

Interview requests, technical questions and editorial coverage:

negocios@tolky.to