Conversational CRM with AI for large operations
AI CRM for your customer relationship center. Lower AHT, higher resolution, 360 degree client view.
AI resolves repetitive tasks, feeds the CRM automatically, and reduces the cost per service. Your team focuses on what matters, with the complete timeline of each customer on the screen.
−30%
Average AHT with AI
+25%
FCR on first response
−40%
cost per service
360°
unified customer view
Companies that trust Tolky
What stalls your operation today
The pain points that cost you dearly in a high-volume center.
Queue and SLA breached
Demand spikes drop the SLA and AHT rises. The team lives putting out fires instead of solving what matters.
Service without context
WhatsApp, website, phone, and email disconnected. The customer repeats the problem, the agent starts from scratch, and the CRM does not record anything automatically.
CRM that nobody fills
Customer data is scattered in spreadsheets, notes, and minds. Without a CRM that feeds itself, the operation loses history and intelligence.
Management without operational visibility
Without real-time data consolidated in a single dashboard, the manager discovers the problem in yesterday's report. Decision by guesswork is expensive and scales poorly.
CRM + Operation
CRM and operational management on the same screen
AHT, SLA, FCR, and CSAT on the same screen. Unified CRM and operation
Queue and agent load in real time with intelligent routing
Automatic alerts before SLA breaches and escalation by business rule
360 degree timeline of the customer: every conversation, channel, interaction, and resolution in one place
How Tolky runs your relationship center
AI and human team in the same flow, from first contact to the manager's report.
01
AI answers on all channels
Trained on your operation, the AI responds on WhatsApp, website, and voice. Each interaction already feeds the CRM automatically, without manual typing.
02
Resolves and records
Duplicates, status, FAQ, and cancellations resolved without queue. Each resolution is registered in the customer's 360 degree history for future analysis.
03
Escalates with full context
When human touch is needed, the agent takes over with the customer's entire timeline in the CRM. No repetition, no rework, no system switching.
04
Real-time CRM and management
AHT, SLA, FCR, CSAT, service funnel, and agent performance in a single dashboard. Data to make decisions now, not at the end of the month.
More than AI: a CRM built for operations
Omnichannel conversational CRM
WhatsApp, website, voice, and email in a single CRM platform. 360 degree customer timeline preserved in any channel, without customer repetition.
Generative AI trained on your business
Not a rule-based bot. It is an AI that understands context, resolves without rigid scripts, and feeds the CRM with every interaction.
Unified dashboard: CRM + operation
AHT, SLA, FCR, CSAT, and service funnel on a single screen. Integrated operation management and customer relationship.
Native integration with your systems
Connects to your ERP, helpdesk, and existing tools. Tolky works as a central CRM or complements what you already have.
Before and after Tolky
Without Tolky
Queue growing during demand spikes
Customer repeats the problem in every channel
Empty CRM: nobody fills it after service
Decision based on yesterday's report
Operation, CRM, and channels in separate systems
With Tolky
AI resolves repetitive tasks instantly, no queue
360 degree customer timeline preserved across all channels
CRM automatically updated with every interaction
Unified dashboard: CRM + operation in real time
Single platform: channels, AI, CRM, and management integrated
CRM Intelligence
Reports that justify the investment
Demonstrate the impact with data extracted directly from the CRM: resolved services, AHT before and after, avoided cost, CSAT maintained, and customer relationship growth. Everything ready for the board.
Frequently asked questions
Does AI replace my service team?
No. AI resolves repetitive tasks and frees up your team for complex cases. The integrated CRM ensures that no information is lost, regardless of who handles it, AI or human.
Does Tolky replace the CRM I already have?
Tolky can function as your main conversational CRM or integrate with your existing CRM (Salesforce, HubSpot, Pipedrive, etc.). The 360 degree timeline automatically consolidates interactions from all channels.
Does it integrate with the systems I already use?
Yes. Tolky connects to your ERP, helpdesk, CRM, and other tools. Deployment is assisted by our team, with support in your language.
How long does it take to implement?
It depends on the volume and integrations, but the deployment is assisted and designed for large operations. Schedule a demo for a diagnosis of your scenario.
What about security and data privacy (LGPD/GDPR)?
Data processing follows the LGPD. The platform is designed for large-scale operations, with role-based access control, encryption in transit and at rest, and audit logs. We detail the controls in the demo.
See the AI CRM that transforms your center
Schedule a demo and see how a conversational CRM with AI reduces AHT, increases FCR, and provides a 360 degree view of every customer. Without replacing your team.