The AI CRM for the conversational era.
The relationship between companies and customers has become conversational. Tolky is the infrastructure that unifies engagement, management, and intelligence into one living ecosystem.
AI-first · Omnichannel · Enterprise without complexity
The AI CRM for the conversational era.
The relationship between companies and customers has become conversational. Tolky is the infrastructure that unifies engagement, management, and intelligence into one living ecosystem.
AI-first · Omnichannel · Enterprise without complexity
Modern companies already run on Tolky's conversational infrastructure.
Conversational Ecosystem
One ecosystem. Not a stack of disconnected tools.
Engagement, CRM, automation, and intelligence operating as a single infrastructure, contextual, continuous, and AI-first.
Conversations
The center of the platform. Every interaction in one place, AI and human team operating with full context, in real time.
Operational Intelligence
Automatically identify improvement opportunities and deeply investigate AI behavior.
Campaigns
Active messaging with targeting and AI. Proactive, contextual, and measurable outreach.
AI CRM
The relationship lives in the conversation. Pipeline, history, and context always up to date, no manual entry.
Automations
Agents that resolve issues on their own and escalate to a human at the right time. No code required.
Knowledge Base
A living base that maintains the brand's voice, organizes answers and materials, and responds accurately, at scale.
Contacts
Each person has a living profile: history, context, and intent in one single place.
Follow-up
The AI resumes the conversation at the right moment, with context. Conversion at scale.
Reviews
NPS, ratings, and satisfaction calculated automatically. The voice of the customer in real time.
AI Forms
Data collection in conversation, not in forms. More answers, higher quality.
Alerts
Analyzes the behavior of AI training and identifies conflicts and opportunities.
Intelligence & BI
The entire operation in real time. Decisions driven by context, not guesswork.
Ecosystem
Everything connected. Everything contextual. Everything conversational.
Six pillars operating as a single infrastructure, from day one.
Management
A complete, real-time view of your operation: metrics, indicators, and everything happening in one dashboard.
AI-first
AI operates where the customer lives: in the conversation.
A conversational ecosystem that serves, qualifies, and resolves 24/7, on the channels customers already use, without growing your team.
Conversations that sell, qualify, and resolve where people already are. Full context, instant replies.
AI that sells 24/7 on WhatsApp
Identifies products from photos sent
Analyzes videos for technical support
Replies to voice messages automatically
24/7
conversational operation with zero downtime
3×
more conversations handled without growing headcount
+ 65%
of conversations resolved by AI without human escalation
Tolky Agent
Active now
Channels
All channels. One infrastructure.
Every touchpoint on the same conversational ecosystem, with shared context and integrated operations.
WhatsApp AI
AI agents that sell, qualify, and support 24/7 on the most-used channel.
Webchat
Smart on-site chat that captures, responds, and converts visitors in real time.
Minichat
Lightweight site widget to start conversations without taking over the screen, discreet, fast, and always on.
API Reasoning
Intelligent reasoning API to embed advanced logic, context, and autonomous decisions into your flows.
AI Voice
Coming soon
AI voice on web, telephony, and WhatsApp, with real-time transcription.
SMS
Coming soon
Campaigns and notifications via SMS with segmentation, automation, and delivery tracking.
Coming soon
Marketing and transactional email with trigger-based automation and open/click analytics.
Instagram AI
Coming soon
AI for DMs and comments: qualify leads, read intent, and convert straight from the profile.
Microsoft Teams
Coming soon
AI integrated with Teams to support, collaborate, and run operations on your corporate channel.
Operational Intelligence
An AI that works alongside your team.
Hybrid teams with specialized agents for every stage of the operation, useful, integrated, and in production today.
Automatically qualifies leads, identifies genuine interest, and books meetings for your sales team.
Carla
CRM Agent
Keeps the CRM alive: every conversation updates history, context, and funnel stage, no manual entry.
Rafael
Sales Agent
Leads sales conversations, presents products, handles objections, and helps customers decide.
Ana
Closer AI
Identifies the exact buying moment and sends personalized proposals at exactly the right time.
Mateus
Outbound AI
Actively prospects new customers with intelligent, segmented message sequences.
Maya
Support AI
Resolves on its own, captures context, and escalates to a human only when it makes sense.
Your operation can be conversational starting today.
Minutes to set up. Implementation support included. Results from day one.
No credit card · Cancel anytime
Implementation
From first contact to go-live in days. Not quarters.
Enterprise-grade without the complexity. Our team runs every step.
Connect your ecosystem
ERPs, CRMs, APIs, and existing channels. Tolky plugs into your stack, no traumatic migration.
Configure with specialists
Flows, agents, and rules designed with our solutions team. You focus on the business.
Operate with scale and control
Governance, audit trails, and capacity for millions of simultaneous conversations, from day one.
Connect your ecosystem
ERPs, CRMs, APIs, and existing channels. Tolky plugs into your stack, no traumatic migration.
Configure with specialists
Flows, agents, and rules designed with our solutions team. You focus on the business.
Operate with scale and control
Governance, audit trails, and capacity for millions of simultaneous conversations, from day one.
Desde que entrou neste site
0
tokens foram processados
Conversations are the new infrastructure of business.
Modern operations run on Tolky, with the robustness enterprise demands and the simplicity of a premium product.
60%
faster response time
>4MM
AI messages every month
>67%
resolved with AI
99.9%
uptime guarantee
Enterprise
Enterprise-grade robustness. Without the complexity.
Governance, traceability, and scale that large operations demand, with the simplicity of a premium product.
Governance & Control
Granular permissions by role, flow approvals, and centralized access control.
Complete Traceability
Immutable history of every interaction, AI decision, and agent action. Full audit trail for compliance.
AI + Human Oversight
Intelligent escalation to humans with full context. Complete control over when and how AI acts.
Guaranteed SLA
99.9% uptime with continuous monitoring, proactive alerts, and 24/7 dedicated support.
Frictionless Scale
Architecture ready for millions of simultaneous conversations. Grows with you without reconfiguration.
Security & Compliance
GDPR-equivalent compliance, end-to-end encryption, and regulatory compliance.
Use Cases
Operations already living in the conversational era
Companies that traded fragmented CRMs and broken support for a single ecosystem.
DO
Director of Operations
Director of Digital Operations · Public Legal Sector
We traded disconnected tools for a single ecosystem. The whole operation became contextual and real-time.
HO
Head of Customer Experience
Head of CX · Automotive Industry
The AI isn't a demo: it operates. We scaled without growing the team and got our focus back on strategy.
C
CTO
Chief Technology Officer · Financial Services
Enterprise traceability and governance without the weight of legacy software. Full control, end to end.
HO
Head of Operations
Logistics & Operations · National E-commerce
The relationship became truly conversational. ROI was visible from the very first month.
AI Partners
Built with the world's leading AI companies
Real AI, genuinely applied, straight from the world's leading artificial intelligence providers.
OpenAI
Anthropic
Gemini
Meta AI
Mistral
DeepSeek
Recognized by OpenAI
Tolky was officially recognized by OpenAI for surpassing 10 billion tokens processed on our platform.
Global recognition
Selected by Google for Startups
Tolky was selected by Google for Startups among the companies shaping the future of artificial intelligence worldwide. A recognition that validates our technology, our vision, and the real impact we've already delivered to hundreds of companies. A trust signal for everyone who operates with us.
Go deeper
Guides and insights on conversational AI
Behind the Scenes of Conversational AI at Scale: What Powers Millions of B2B Interactions
Scaling Conversational AI isn't just about choosing a model. Understand the infrastructure, tickets, management, and governance behind millions of conversations.
Marlos Carmo
June 22, 2026
·
14 min read
Strategy
AI Governance in Customer Service: How to Scale Conversations with Control, Security, and Quality
Quick replies are not enough. Learn how to implement AI governance to mitigate risks, integrate with CRM/ERP, and gain complete control over your operation.
Marlos Carmo
June 18, 2026
·
20 min read
Strategy
Butterfly Funnel: Why B2B Growth Doesn't End with the Sale
Traditional funnels focus only on acquisition. The Butterfly Funnel extends the customer journey to retention, service, and expansion. Connect sales and success with AI.
Marlos Carmo
June 17, 2026
·
18 min read
Strategy
AI CRM: Why the Next CRM Will Be Conversational and Integrated
Traditional CRM organizes records but fails due to manual input. AI CRM revolutionizes this by turning WhatsApp conversations into automated operational intelligence. Understand this new logic.
Marlos Carmo
June 17, 2026
·
21 min read
Strategy
AI-Powered Contact Center: From Disconnected Channels to Smart Relationship Operations
An AI-powered contact center goes beyond faster replies. Learn how to unify channels, tickets, automation, and humans into a single smart relationship operation.
Marlos Carmo
June 12, 2026
·
18 min read
Guides
Your Company Might Be Using AI to Scale Chaos: Why Conversational AI is About Management, Process, and Governance
Putting AI into customer service without processes and governance only speeds up disorganization. Learn why mature conversational AI requires control, ownership, and tickets.
Marlos Carmo
June 11, 2026
·
18 min read
Strategy
Conversations aren't support. They're infrastructure.
Step into the new era of the company–customer relationship.