Posts tagged with automation

AI in Customer Service: How Companies Are Automating Support, Sales, and Relationships

AI has moved beyond isolated experiments in IVR or chatbots and become an operational layer that cuts across customer service, sales, and post-sale. We show how companies are using conversational AI to resolve tickets without friction, qualify leads at scale, and keep relationships active without inflating costs.

Marlos Carmo

May 28, 2026

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16 min read

Guides

How AI Agents Can Transform Enterprise Operations in 2025

89% of CIOs consider AI agents a strategic priority. But most large companies still treat AI as an experiment while competitors are already reaping a 171% ROI. See how autonomous agents are rewriting enterprise operations in customer service, processes, and data.

Marlos Carmo

May 21, 2026

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16 min read

Product

AI Enterprise Automation Platform: Criteria for Choosing the Right One

With dozens of platforms promising 'AI automation,' how does a CTO or IT Manager decide which one truly serves enterprise operations? This buyer's guide presents the 8 criteria that separate serious solutions from those that only work in demo.

Marlos Carmo

May 21, 2026

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11 min read

Guides

ROI of AI Automation: How to Measure the Return of Intelligent Agents

CFOs and Heads of Operations need numbers, not promises. Here is the complete framework to calculate the ROI of AI agents in customer service with real benchmarks, applicable formulas, and indicators that separate projects that generate returns from those stuck in eternal pilots.

Marlos Carmo

May 21, 2026

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13 min read

Guides