Posts tagged with ai governance

Behind the Scenes of Conversational AI at Scale: What Powers Millions of B2B Interactions

Scaling Conversational AI isn't just about choosing a model. Understand the infrastructure, tickets, management, and governance behind millions of conversations.

Marlos Carmo

June 22, 2026

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14 min read

Strategy

AI Governance in Customer Service: How to Scale Conversations with Control, Security, and Quality

Quick replies are not enough. Learn how to implement AI governance to mitigate risks, integrate with CRM/ERP, and gain complete control over your operation.

Marlos Carmo

June 18, 2026

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20 min read

Strategy

Your Company Might Be Using AI to Scale Chaos: Why Conversational AI is About Management, Process, and Governance

Putting AI into customer service without processes and governance only speeds up disorganization. Learn why mature conversational AI requires control, ownership, and tickets.

Marlos Carmo

June 11, 2026

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18 min read

Strategy