Posts tagged with omnichannel

O que é CRM Conversacional? Diferença entre CRM Omnichannel, Chatbot e IA

Entenda o que é um CRM Conversacional, como ele supera as limitações do CRM tradicional (Omnichannel) e por que a transição de chatbots rígidos para Inteligência Artificial Conversacional está redefinindo as vendas.

Marlos Carmo

June 6, 2026

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7 min read

Guides

What is omnichannel customer service and why your company needs it now

Omnichannel service isn't being on multiple channels. It's treating every channel as a single conversation, with unified history, context, and identity. In 2026, this has stopped being a differentiator and become the foundation for any customer service operation that intends to scale without losing quality.

Marlos Carmo

May 28, 2026

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12 min read

Guides

We launched our new Conversational AI platform for enterprises

We rewrote the stack from scratch and are unveiling our new generation: an AI-first ecosystem with unified omnichannel, conversational AI CRM, enterprise Reasoning and measurable operations, built to scale service, sales and relationships without stacking tools.

Marlos Carmo

May 27, 2026

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11 min read

Product

Conversational AI in Customer Service: From Hype to Operational Reality

How leading companies are using conversational AI to reduce response times by 80% without losing the human touch in customer service.

Marlos Carmo

April 15, 2026

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4 min read

Guides