Tolky · Conversational AI CRM
The AI CRM for the conversational era.
Support, AI, CRM and management in one place — in conversation, in real time, across every channel. WhatsApp, voice, web and phone in a single intelligent operation.
AI-first · Omnichannel · WhatsApp, voice and web · Web and mobile
The CRM is dead.
Not from a lack of data. From a lack of conversation.
The traditional CRM was built for forms, pipelines and static records, where the customer was a row in a table.
That world is over.
Today the relationship happens in conversation: in real time, across channels, with AI inside the flow and humans in control.
Companies don't need one more inbox. They need an ecosystem where AI, support, CRM, voice, data and management work together.
Tolky is built for this reality.
Not a chatbot. Not just support. An AI CRM.
A Conversational AI ecosystem where everything that defines the customer relationship lives in one place — from the first message to the management metric.
Conversations
Every channel in one flow: WhatsApp, web, voice and phone, never losing the history.
AI
Generative intelligence inside the operation, answering with context and bringing in humans when needed.
CRM
Living context for each customer, built conversation by conversation — not a static record.
Management
A 360º view of the relationship, with queues, SLA and metrics in real time.
Automation
Forms, follow-up, campaigns and alerts that execute tasks, not just reply.
Identity
Who the customer is, clear at every touchpoint and channel.
Robust inside. Simple outside.
An interface redesigned from scratch, fast and built for large operations. Web and mobile, light and dark mode.
Interface redesigned from scratch
Native dark mode
Full mobile experience
More direct navigation, less friction
More speed in every action
Multilingual, ready for many regions
One conversation. Every channel. Text and voice.
Tolky's AI meets your customer where they are — from WhatsApp to the phone — without breaking context or history.
Complete support, sales and billing journeys on the channel customers use most.
Website
An assistant that engages visitors, qualifies leads and books demos in real time.
Voice Web
Natural-speech conversations right in the browser, nothing to install.
Voice WhatsApp
Customer audio messages interpreted and answered naturally.
Voice Phone
A semantic IVR: customers call and talk to the AI, no number menus.
Email & SMS
Active campaigns and alerts wired straight into the conversation.
Tolky doesn't just use AI. It helps your operation improve with AI.
Alerts is the layer that watches your operation, finds what can be improved and recommends the change, before you have to look for it.
Observes
Recommends
Improves
Detects improvement opportunities automatically
Recommends clear, actionable changes
Tracks the impact of every change
Turns operational data into decisions
Smart alert
First-response time rose 22% on WhatsApp.
Demand peaks between 6pm and 8pm aren't covered by AI. Enable autonomous support for that window.
Estimated impact: −31% in wait time
Relationships no longer fit in tickets.
Every conversation builds a complete customer: identity, history, forms, ratings and follow-up, without leaving the flow and without the customer repeating themselves.
Identity
Who the customer is, always clear and unified across channels.
Forms
Structured data captured inside the conversation, ready to integrate.
Follow-up
No relationship left behind, with re-engagement at the right time.
Ratings
The customer's voice on record in NPS, CSAT and surveys.
History
Full context of every interaction, in one place.
360º view
The relationship as a managed asset, from lead to post-sale.
The operation stops depending on tickets. It starts evolving on its own.
More control for the people who operate: configure, monitor, review and improve, no ticket, no waiting.
Configuration autonomy without depending on support
Clear, real-time operational visibility
Governance and control for managers
Queues, SLA and AI performance in a single panel
A continuous improvement loop, driven by you
360º
view of the relationship
0
tickets to adjust the operation
24/7
of AI-assisted operation
Built to operate at scale. In any language. Anywhere.
A multilingual platform, a full mobile experience and the robustness for large operations, with data security and product velocity.
Multilingual
One platform, many regions.
Mobile
The full operation on your phone.
Responsive
Any screen, nothing lost.
Scale
Ready for high volume.
Built for operations that live on conversation.
Tolky adapts to each segment — with modules, flows and use cases ready for your market.
Vehicle Protection
Invoice reissues, preventive billing and claim triage.
Conglomerates & Manufacturing
Branch support, bulk order tracking, and after-sales service for enterprises like Acme Industries.
Healthcare
Scheduling, appointment confirmation and coverage questions.
Education
Academic support, enrollment and student acquisition.
Real Estate
Hot-lead triage and visit scheduling.
Internal HR
A digital colleague for benefits, time off and onboarding.
Industry & Logistics
Shipment tracking and manual-based technical support.
Public Sector
Support, semantic guidance and scheduling for citizens.
What changes when the CRM is born from conversation.
Before, legacy model
Isolated chatbots
Number menus
Fragmented tickets
Standalone tools
Reactive operation
Little autonomy
Static CRM
Idle data
Scattered management
After, Tolky
Conversational ecosystem
Natural language and voice
Continuous relationship
All-in-one platform
AI-driven operation
Customer in control
Living AI CRM
Data that becomes action
Centralized 360º view
Everything your operation needs to understand, serve and evolve.
Support, sales and billing on the main channel.
Website
An assistant that engages and qualifies visitors.
Voice & semantic IVR
Voice AI on web, WhatsApp and phone.
CRM
Living context for each customer.
Conversational AI
Generative intelligence inside the operation.
Tickets
Cases with SLA, priority and owners.
Agent console
A hybrid console with full context.
Campaigns
Active sends via WhatsApp, email and SMS.
Alerts
AI that recommends operational improvements.
Forms
Structured data inside the conversation.
Knowledge base
The memory that trains the AI safely.
Integrations
Connects to ERPs, CRMs and internal systems.
Reports & BI
Conversations become management data.
Identity
Who the customer is, always clear.
Follow-up
No relationship left behind.
Multilingual
One platform, many regions.
Built for relationship operations that no longer fit the old model.
Mid-size and large companies with high volume and complex relationships, who want AI with control, governance and clarity.
High volume
Support, triage, billing and leads at large scale, every day.
Full teams
Support, sales, success, marketing and management on one platform.
Integrated operation
Conversations connected to ERP, CRM and internal systems.
Governed AI
Intelligence trained on your own knowledge base, with control, security and context.
See Tolky in action.
Book a demo and discover how to bring AI, CRM, support, voice, campaigns and management into a single conversational ecosystem.
Fast response · Guided demo · No commitment
Your operation can be conversational starting today.
Minutes to set up. Implementation support included. Results from day one.
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