Automotive Industry
Automotive Service at Scale with AI
How Volvo integrated AI agents into customer and dealer network service, tripling capacity without growing the team.
The challenge
With an extensive dealer network and thousands of customers across Brazil, Volvo needed a solution to centralize communications, provide fast responses, and maintain brand quality standards at every touchpoint.
The solution
Tolky deployed specialized AI agents for customer service and dealer network support, integrated with the existing CRM and with smooth handoff to human specialists when needed, trained on vehicle technical specifications.
Results
3× more conversations handled without growing headcount
Elevated average CSAT after AI agent implementation
Integration with CRM and dealer network management systems
AI agents trained on vehicle technical specifications
Smooth handoff to human specialists when required
“With Tolky's AI we were able to increase our service capacity without increasing headcount. AI agents handle the volume, our team focuses on strategic relationships.”
HE
Head of Customer Experience
Automotive Industry
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