Posts tagged with ai

AI Agent Orchestration: Architecture and Best Practices for Enterprises

Multi-agent systems are the current frontier of AI applied in companies. Understanding how agents collaborate, specialize, and coordinate and how to abstract this complexity for non-purely technical teams is what separates toy implementations from those that go to production.

Marlos Carmo

May 21, 2026

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11 min read

Engineering

AI Enterprise Automation Platform: Criteria for Choosing the Right One

With dozens of platforms promising 'AI automation,' how does a CTO or IT Manager decide which one truly serves enterprise operations? This buyer's guide presents the 8 criteria that separate serious solutions from those that only work in demo.

Marlos Carmo

May 21, 2026

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11 min read

Guides

ROI of AI Automation: How to Measure the Return of Intelligent Agents

CFOs and Heads of Operations need numbers, not promises. Here is the complete framework to calculate the ROI of AI agents in customer service with real benchmarks, applicable formulas, and indicators that separate projects that generate returns from those stuck in eternal pilots.

Marlos Carmo

May 21, 2026

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13 min read

Guides

Conversational AI in Customer Service: From Hype to Operational Reality

How leading companies are using conversational AI to reduce response times by 80% without losing the human touch in customer service.

Marlos Carmo

April 15, 2026

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4 min read

Guides