Posts tagged with omnichannel service

Conversational Memory: Your Company Does Not Need More AI. It Needs to Remember Better.

Conversational memory is the ability to turn customer conversations into live context, useful history and operational intelligence for sales, service, CX and management.

Marlos Carmo

June 26, 2026

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19 min read

Guides

Behind the Scenes of Conversational AI at Scale: What Powers Millions of B2B Interactions

Scaling Conversational AI isn't just about choosing a model. Understand the infrastructure, tickets, management, and governance behind millions of conversations.

Marlos Carmo

June 22, 2026

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14 min read

Strategy

AI Governance in Customer Service: How to Scale Conversations with Control, Security, and Quality

Quick replies are not enough. Learn how to implement AI governance to mitigate risks, integrate with CRM/ERP, and gain complete control over your operation.

Marlos Carmo

June 18, 2026

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20 min read

Strategy