Discover AI
Dialpad AI
AI-powered communication platform for sales and support
Dialpad
Founded in 2011
Paid
Sales
Access Dialpad AI
Standard for $27/user/month; Pro for $35/user/month with advanced AI.
communication
ai
calls
transcription
sales
What is Dialpad AI?
Dialpad AI is a cloud-based unified business communication system (UCaaS/CCaaS) that incorporates proprietary artificial intelligence into voice calls, video, and messaging. Designed to optimize the work of sales and customer support teams (call centers), Dialpad AI analyzes voice interactions in real time to provide instant call transcriptions, predict customer sentiment, and offer immediate Real-time Assist (RTA) Cards on operators' screens.
How it works
When making a sales or support call through Dialpad, the proprietary artificial intelligence (Dialpad Ai) monitors the audio in real time. It converts all speech from participants into text within milliseconds. If the customer on the line mentions a competitor or asks a complex question about pricing, the AI detects the keyword and displays a card with formatted response tips for the operator in the computer's sidebar, automating sales and customer support.
Key features
- Real-Time Voice Transcription: Highly accurate conversion of phone calls into dynamic, searchable text simultaneously.
- Real-Time Assist (RTA) Cards: Automatic display of scripts and suggested answers based on the topic discussed with the client.
- Sentiment Analysis: Monitoring the customer's mood in the call (positive, neutral, or negative), flagging supervisors when a sales call exhibits friction.
- Automated Call Summaries (Ai Recaps): Generation of structured post-call summaries with pending action items and critical points discussed in the business meeting.
Available integrations
Dialpad connects deeply to companies' business data centers:
- CRM systems: Salesforce, HubSpot, Zoho CRM, Zendesk, Kustomer.
- Email and productivity suites: Google Workspace, Microsoft 365, Slack.
- Digital signature and billing tools.
Who it is for
- Customer Contact Centers and phone support seeking to optimize agents' Average Handling Time (AHT).
- Telephone Sales Teams (Inside Sales) needing to transcribe and integrate call history directly to leads in the CRM.
- Customer Success Teams needing to audit recordings and customer satisfaction reports automatically.
Pricing
| Plan | Price | What is included |
|---|---|---|
| Standard | From $27/user/month | Unlimited calls and messaging in the contract country, basic integrated transcription AI |
| Pro | From $35/user/month | 24/7 support, full CRM integrations, and advanced real-time AI assistance features |
| Enterprise | Upon request | Priority Service Level Agreement (SLA), exclusive data audits, and custom security |
Pros and cons
Pros:
- Proprietary voice recognition technology (Dialpad Ai) is incredibly fast and optimized for commercial corporate telephony.
- Considerably reduces the need for manual post-call notes due to Ai Recaps.
- Intuitive visual interface and multi-platform support (Desktop, Mobile, Web).
Cons:
- Full support for advanced semantic features of real-time AI assist cards is more mature for calls conducted in English.
- Requires stable broadband connections to ensure clear audio and lag-free transcription.
Alternatives to Dialpad AI
The main cloud-based smart business telephony alternatives with artificial intelligence are: RingCentral, Talkdesk, Zoom Phone, Aircall, and 8x8.
Meet Tolky
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