Posts about Engineering

Gupshup, BSUID, and Usernames: What Changes in WhatsApp Business in June 2026

Gupshup created an identity layer for Meta's transition to BSUID and usernames on WhatsApp Business. Learn how the feature toggle, Identity Graph, parked messages, and business username APIs affect your operation.

Marlos Carmo

July 1, 2026

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9 min read

Engineering

How Conversational AI Integration with Legacy Systems Works (CRM, ERP, APIs)

Discover the engineering behind Autonomous AI Agents: how Language Models (LLMs) communicate in real time with legacy CRMs and ERPs through corporate APIs.

Marlos Carmo

June 6, 2026

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7 min read

Engineering

4 million AI messages a month: why relational AI demands real infrastructure

We crossed the mark of 4 million AI messages processed every month. Behind that number is an engineering decision: treating conversational AI as critical infrastructure, robust, observable and built for companies that can't afford downtime.

Marlos Carmo

June 3, 2026

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9 min read

Engineering

BSUID and Usernames on WhatsApp: Meta's Biggest API Change in Years

Meta is replacing the phone number as the primary user identifier in WhatsApp Business. Understand what BSUID is, why it changes everything in your CRM, and what to do before June 2026.

Marlos Carmo

May 21, 2026

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19 min read

Engineering

AI Agent Orchestration: Architecture and Best Practices for Enterprises

Multi-agent systems are the current frontier of AI applied in companies. Understanding how agents collaborate, specialize, and coordinate and how to abstract this complexity for non-purely technical teams is what separates toy implementations from those that go to production.

Marlos Carmo

May 21, 2026

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11 min read

Engineering

Security and Data Privacy in Enterprise AI Platforms

The biggest barrier to purchasing enterprise AI is not price or integration. It is data trust. CISOs, DPOs, and Legal Directors have concrete reasons to question how AI platforms handle sensitive customer data and this guide presents what to check before signing any contract.

Marlos Carmo

May 21, 2026

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12 min read

Engineering